Canvas Login Information – Recent Change
PLEASE READ THIS INFORMATION VERY CAREFULLY, AS THE CANVAS LOGIN PAGE HAS CHANGED.
You will note that this is not the regular Canvas login page that you are used to seeing. Recently, security changes were implemented that required a change in how Canvas users within the Community Colleges of Spokane log into Canvas.
Canvas Login for Regular Users
Students, faculty, and staff, use this link to reach the main Canvas login page for the Community Colleges of Spokane. The new login page looks similar to the ctcLink login page, except that it will indicate that you are logging into Canvas.
As before, you will continue to use your ctcLink credentials to log into Canvas.
For first time users, you must activate your ctcLink account in the Activate Your Account portal before you can log into Canvas.
If you do not remember your ctcLink password, you can reset it at the Reset Password page. Please note, when you reset your ctcLink password, it may take up to 60 minutes for that information to be updated in Canvas.
Canvas Login Page for Users with Temporary or Guest Canvas Accounts
If you have a temporary or guest Canvas account that that uses your personal email address as the login ID, please use this link reach that login page. These accounts are created for specific users by the eLearning Office.
If you had a temporary Canvas account, but you can now log into ctcLink, you need to use the Canva Login Page for Regular Users (information above). Please contact the eLearning Office to have them merge your temporary Canvas account with your permanent account.
Other Important Canvas Information
For best results, use the latest versions of the Chrome, Safari, Firefox or Edge web browsers. Internet Explorer is no longer a supported web browser and should never be used.
Please allow up to 3 hours for your Canvas dashboard to show any changes you made to your courses in ctcLink.
If you cannot find your courses in Canvas by the first day of instruction, or the course is showing as not being published in Canvas, please reach out to your instructors. If you are not seeing your Canvas courses on your Dashboard or on your “All Courses” page, please contact the eLearning Office.
Getting Help
During regular business hours, you can call the eLearning Technical Support desk at 509-533-7010. You can also email us at jerry.troupe@ccs.spokane.edu.
For Canvas help after hours or on weekends, please contact the Instructure Tier 1 support center. Students please call (844) 394-9022. Faculty, please call (833) 234-2579. This information, as well as other contact options can be found on the Canvas Help Menu.
For Panopto help after hours or on weekends, please call 855-765-2341 or email them at support@panopto.com.
For help with the Respondus LockDown Browser, please submit help tickets on their Submit a Ticket page. Download and install the CCS licensed version of Respondus LockDown here.
If you encounter an issue accessing content on a Publisher’s site (i.e. Pearson, McGraw-Hill, MyMathLab, etc), please contact their support desk directly. The eLearning Office cannot provide support for these issues.
For help accessing the CCS network, email, MS Office 365, MS Teams, or general computer questions please contact the IT Help Desk at 509-533-4357, option 2. You can also submit a help ticket by selecting the IT Support Center link found on the Student Tools menu.