- Complete a DSS Grievance Form.
- Submit the form to the DSS manager. You can hand-deliver, mail, or email the form.
The DSS manager's contact information is:
Kathy Shearer
Bldg. 17, Room 202, MS 3011
3410 W. Fort George Wright Dr.
kathy.shearer@sfcc.spokane.edu
509-533-3437
If you do not want to submit the grievance form, you can schedule a phone interview or a face-to-face interview instead. To schedule an interview, use the email address or phone number listed above.
Once the DSS Manager has received your grievance, the manager will review it. The manager will contact you to talk about the grievance. The manager may ask you for more information, and will talk to you about possible solutions.
If you are not satisfied with the manager's decision, or if you would like to make a complaint about the manager's actions or decisions, you can file an appeal with the associate dean. You can contact the associate dean at:
Associate Dean of Student Transitions
Bldg. 17, Room 140B, MS 3174,
3410 W. Fort George Wright Dr.
Spokane, WA 99224
509-533-3723
If you are not satisfied with the dean's decision, you can file an appeal with the vice president of student services. You can contact the vice president at:
Vice President of Student Services
Bldg. 30, Room 225, MS 3010
3410 W. Fort George Wright Dr.
Spokane, WA 99224
509-533-3514
For more detailed information about the formal grievance process and the official CCS administrative procedure, view the DSS Grievance Procedure for Students with Concerns with Disability Support Services document.