TimelyCare

TalkNow provides students with 24/7 on-demand access to mental health and emotional support. Connect with a mental health professional in 4 minutes on average, someone will be there to listen. Unlimited visits.

CrisisNow is for urgent mental health needs and provides students with a 24/7 phone line to a trained counselor. You can talk with someone in just a few seconds.

SFCC employees, including faculty and staff, can also call the CrisisNow support line, 24/7, on behalf of a student or to get advice after hours about helping a student who might be experiencing an urgent mental health situation.

The SFCC CrisisNow number, available 24/7, is (509) 269-2882.

Scheduled Counseling gives students access to ongoing therapy appointments with a licensed counselor of your choice. Appointments are available as soon as the next day. You can choose your preferred day, time, and mental health provider. Students may access 6 sessions per year.

Common reasons for scheduling counseling appointments include anxiety, depression, substance abuse, trauma, stress, health, family, and relationship issues, academic or job difficulties, and more.

TimelyCare provides fast, virtual, on-demand support for common medical issues including sudden illness, minor infection, or other medical concerns. You can connect with a medical provider in 10 minutes or less, 24/7.

You can also schedule same-day or next-day medical appointments through TimelyCare that fit your schedule. You can choose your preferred day, time, and medical provider.

Through Health Coaching, you can schedule an appointment with a health coach of your choice to support you in developing healthy lifestyle behaviors. Students have access to unlimited visits that last between 25-30 minutes.

Common health coaching topics include nutrition, exercise, sleep, stress, time management, general wellness, and more.

Basic Needs Connect provides support, resources, and referrals for common Basic Needs issues facing college students including food insecurity, housing insecurity, and financial insecurity. This resource works in collaboration with the SFCC Basic Needs Office on campus.

The TimelyCare Peer Community provides students with an anonymous, moderated online space to connect with peers who may be dealing with the same or similar issues. You can post your feelings, ask questions, share thoughts or concerns, get support, and provide support to other peers.

TimelyCare also provides Digital Self-Care Content that includes evidence-based videos, podcast episodes, and guided self-care content to help you manage stress, build healthy habits, and take meaningful steps toward feeling your best. You can access resources on a broad range of health and wellness issues and topics including stress and sleep difficulties and tutorials for healthy activities such as yoga and meditation.

TimelyCare is a virtual health and well-being platform available to college students. Through either a mobile app or a desktop browser, students have 24/7 access to virtual care anywhere in the United States at no cost and no insurance needed. TimelyCare provides mental health, crisis response, medical, and health and wellness support. As a student, you can connect with trusted providers anytime, whether you are on campus, at home, or traveling.

All currently enrolled students at SFCC can use TimelyCare. It is a service provided to students by the SFCC Associated Student Government (ASG).

SFCC employees, including faculty and staff, can also call the CrisisNow support line, 24/7, on behalf of a student or to get advice on helping a student experiencing an urgent mental health situation. The SFCC CrisisNow number is 509-269-2882.

Students can use TimelyCare for any mental health or medical issue, including:

• Stress, anxiety, or homesickness
• Academic pressure or burnout
• Relationship or roommate challenges
• Building healthy habits and resilience
• Psychiatry
• Urgent mental health concerns
• Common medical needs, including prescriptions

TimelyCare also provides access to self-guided videos, articles and podcasts, and a peer community, which is a moderated online space to connect with other students.

Yes! As a student at SFCC, you get full access to TimelyCare services at no cost. No insurance. No copays. Just care, whenever you need it.

TimelyCare is available 24 hours a day, seven days a week – including nights, weekends, and academic breaks. If you need support at any time, it is there.

Absolutely. You’ll be connected with medical professionals, counselors, therapists, and health coaches – all trained to support students through whatever they are going through.

TimelyCare providers come from a variety of ethnic, cultural, and religious backgrounds, have experience working with different student populations including LGBTQ+ students, and they speak a variety of languages. The goal is for you to find a provider who fits your needs.

At the start of a visit, your provider will ask standard verification questions (e.g., phone number and address), current location, and consent to receive care. You will also be asked about your reason for the visit, current feelings or concerns, and any relevant health or personal history. These questions help ensure your safety and allow the provider to understand your needs so they can deliver the best care and support for you.

TimelyCare maintains the highest HIPPA and FERPA-compliant standards, including encryption, to keep each visit safe and secure.