Addressing Student Concerns
It is the belief and practice at Community Colleges of Spokane that the best way
for students to solve problems is to first meet with the instructor or staff member
involved and attempt to resolve the problem. However, if the concern is not resolved,
then the student may request a meeting with the department chair or immediate supervisor
of the faculty or staff involved. If the concern is still unresolved, the student
may request a meeting with the appropriate division dean. This is an informal process,
requiring no paperwork or forms. Students engage in this form of problem solving
every day with a great deal of success.
Guidelines and Forms
In some instances resolution is not possible using the informal process. In these
cases, after all three steps of the informal process have been followed, students
may choose to initiate a more formal process of review. The informal and formal
guidelines, as well as the necessary forms, are detailed in the
Guidelines for Addressing Student Concerns
PDF document, which you may download and print.